JOB SPECIFICATION

Divisional Director

Genesis Housing Group

Created in 2001, Genesis Housing Group has a turnover of £230m making it one of the largest and most diverse housing groups in the UK, owning or managing over 40,000 homes.  It is a member of G15 – a group of London’s 15 largest Housing Associations, which builds diverse and sustainable communities.  Genesis is active in the areas of permanent housing, temporary housing and management services, affordable home ownership, key worker housing and supported housing.  It employs 1,600 staff based in seven offices and has a complex legal structure comprising 48 entities of which six employ staff.

The Group has come through a difficult period in the recent economic downturn and is now emerging from this period.  A new Chief Executive Officer, Neil Hadden, was appointed in October 2009 and the Group is being repositioned and strategy refocused overlaid by a more confident, open culture.   This totally new approach encompasses the key themes of:-

• restructure of the Group including consolidation of the various legal entities, of the portfolio geographically and also of the organisational structure,
• increased customer focus and a commitment to consistently improve customer service,
• improved management of the property portfolio including regeneration and new build,
• innovation and extension of existing activities

The Group has been successful recently in raising £200m on the bond market and is involved in two particularly large (multi £m, 4,000+ properties) and high profile projects including the Grahame Park regeneration scheme in Barnett – the largest regeneration project in Europe. 
      
Genesis’ new strategy will position it to compete and operate very effectively in a changing political and economic environment with reducing levels of public finance support, new conditions pertaining to funding and a new regulatory framework.

The Position

As Divisional Director (one of two) you will have full responsibility for delivering housing and property management within your geographical region, for a team of over
500 and the provision of exceptional customer service.  You will be one of the Group’s key links with its customer base and this is, therefore, an important position which will help to shape the Genesis Group and make a significant contribution towards the achievement of its objectives.  Your team will ensure the Group achieves its main objective of providing good quality housing for its customers.

Reporting to the Chief Operating Officer you will provide strong leadership for the Regional Committees (the management teams) in your region.  You will work closely with the COO and your team to shape strategy for the region and then ensure it is delivered at service levels set out in the corporate plan.  As a main interface with the customer base you will play a critical ambassadorial role for the Group, also maximising relationships with local authorities, statutory and non-statutory bodies.  You will identify opportunities for new bids and play a key role in negotiations as well as working with the Group Asset Management and Procurement Manager on the ongoing development of the asset management strategy.  The ability to lead and motivate others will clearly be an important part of this role.

Person Specification

Bright, intellectually strong, and well qualified (ideally with the CIH qualification) your background will be at the most senior level in the housing sector.  You will have extensive housing management and asset management experience and a good knowledge of Regulators’ expectations, Government policies and customer requirements.  With a well developed strategic thinking capacity as well as significant operational management experience, you will have proven ability to make a valuable contribution as part of a senior management team as well as providing strong leadership for teams in the field ensuring services are consistently delivered at optimum levels. 

You will be an excellent people manager, a strong, motivational team leader with excellent communication skills.  You will set clear guidelines and ensure that services are delivered within consistent frameworks.  Ambitious, committed and charismatic you are able to consistently achieve the highest levels of customer service and build effective relationships throughout an organisation and externally with Government, local authorities and other regulatory bodies.  You may be looking for an exciting opportunity to continue to develop your career in a larger Association or to participate in the ambitious change programme which will see Genesis set new standards in its market.  

Closing date for applications 25 June 2010.

Company:
Genesis Housing

Salary:
Highly Attractive Remuneration

Location:
London

Reference:
16020

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